Customer Help

Our printing process means the ink sits on top of an existing Bicycle Playing Card.  The more ink used means the less of the surface remaining.  In most cases they handle perfectly or to a high standard still but deep colours like solid blacks and browns can effect this more.

Please note for double sided playing cards this can sometimes add a roughing element and slight stickiness when used next to other double sided cards.  There is no real way around this apart from we have heard good success has been attained by using fanning powder with these particular cards.

All colours are colour matched to Bicycle as closely as possible so they can be handled and mixed with a regular deck.

The time for despatch is often listed on the product page or detailed as Lead Time on the quote we send to you.  In most cases a lead time starts from the point you have ACCEPTED THE PROOF.

If there are extreme backlogs we sometimes put notifications at the top of our website to make this clear.

You can create an account or login to your existing account here: https://printbymagic.com/my-account/

Please log into your account and navigate to https://printbymagic.com/my-account/ .  Here you will see a tab called Addresses on the left of the page.  Please click here to amend both your billing or shipping addresses.

Tracking information is often placed inside the Notes section of your order.  Please navigate to your order by visiting: https://printbymagic.com/my-account/orders/  nd then click View and you will see any order notes enclosed.

Please note tracking is only provided if paid for at checkout otherwise this will be shipped by a non-tracked service.

We do not store ANY of your bank details on our servers.  All credit card and bank data is stored securely on the bank providers highly secure system i.e. Paypal or Elavon merchant services.

If you pay for your order over the phone we will never write down your number and only enter it into the system while on the phone and nobody around to physically hear the numbers provided.

Yes… We have to!  In the UK we must charge VAT on all orders. 

For international orders to EU countries we must charge VAT unless you can provide a valid VAT number at checkout to which your vat will be removed.  Import and tax is sometimes added at the receivers side and we cannot be held responsible for this however we try to help reduce this as best as possible.

For orders outside the EU this is ZERO VAT but you may be required to pay customs and duty at your side as the parcel enters your country.

We ship to almost every country in the world…  If your country is not at checkout please use our ONLINE CHAT to let us know in the bottom right of our website.

All coupon codes are provided only for the existing product catalogue and cannot be applied to quotes as we always provide the best possible prices at given times.

Points cannot be redeemed against shipping and will only be deducted from the products in your cart excluding shipping.

In most cases YES.  We always do our best to ship everything all at once and will notify you if anything is unavailable.