Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Our printing process means the ink sits on top of an existing Bicycle Playing Card. The more ink used means the less of the surface remaining. In most cases they handle perfectly or to a high standard still but deep colours like solid blacks and browns can effect this more.
Please note for double sided playing cards this can sometimes add a roughing element and slight stickiness when used next to other double sided cards. There is no real way around this apart from we have heard good success has been attained by using fanning powder with these particular cards.
All colours are colour matched to Bicycle as closely as possible so they can be handled and mixed with a regular deck.
The time for despatch is often listed on the product page or detailed as Lead Time on the quote we send to you. In most cases a lead time starts from the point you have ACCEPTED THE PROOF.
If there are extreme backlogs we sometimes put notifications at the top of our website to make this clear.
You can create an account or login to your existing account here: https://printbymagic.com/my-account/
Please log into your account and navigate to https://printbymagic.com/my-account/ . Here you will see a tab called Addresses on the left of the page. Please click here to amend both your billing or shipping addresses.
Tracking information is often placed inside the Notes section of your order. Please navigate to your order by visiting: https://printbymagic.com/my-account/orders/ nd then click View and you will see any order notes enclosed.
Please note tracking is only provided if paid for at checkout otherwise this will be shipped by a non-tracked service.
We do not store ANY of your bank details on our servers. All credit card and bank data is stored securely on the bank providers highly secure system i.e. Paypal or Elavon merchant services.
If you pay for your order over the phone we will never write down your number and only enter it into the system while on the phone and nobody around to physically hear the numbers provided.
Yes… We have to! In the UK we must charge VAT on all orders.
For international orders to EU countries we must charge VAT unless you can provide a valid VAT number at checkout to which your vat will be removed. Import and tax is sometimes added at the receivers side and we cannot be held responsible for this however we try to help reduce this as best as possible.
For orders outside the EU this is ZERO VAT but you may be required to pay customs and duty at your side as the parcel enters your country.
We ship to almost every country in the world… If your country is not at checkout please use our ONLINE CHAT to let us know in the bottom right of our website.
All coupon codes are provided only for the existing product catalogue and cannot be applied to quotes as we always provide the best possible prices at given times.
Points cannot be redeemed against shipping and will only be deducted from the products in your cart excluding shipping.
In most cases YES. We always do our best to ship everything all at once and will notify you if anything is unavailable.
If you need to swap an item
Returns and Exchanges
Returns will be accepted of faulty or damaged items quickly. If for any other reason you are unhappy or the item doesn’t live up to your expectation please let us know and we will do our best to come up with a solution.
While in most cases damaged or unsuitable products can be refunded or exchanged however with personalised items this is different. Because personalisation is bespoke we cannot accept returns for items that you have proofed or that have been printed without faults.
We do however feel strongly about giving you the very best experience possible so please do fill out our LIVE CHAT or give us a call so we can hopefully come up with a solution for you.
Simply get in touch via our telephone or live chat and someone will get back to you with a solution promptly.
Do not worry… We cannot have you receiving damaged items. Simply give us a call or submit a ticket on our live chat and we will deal with the situation promptly.
Please mail your authorised return to:
342 Wellington Road North
Please use our LIVE CHAT in the bottom right of this page. If for any reason we cannot reply instantly your request will automatically get turned into a ticket and we will reply within 1 business day.
Please get in touch on our LIVE CHAT in the bottom right and we will amend your address.
If your order has been shipped then we cannot cancel your order however if we have not begun designing or have not printed we can look into cancelling your order. Please get in touch on the LIVE CHAT in the bottom right of our website and let us know.